• We use large size file sharing cloud service websites like Wetransfer to share your images with you in a safe and secure manner. The same goes for retouched images as well.
• The photos are shared within 5 working days from the date of shoot.
• Our email will contain a link to download the images and guidelines for choosing your images for retouching. We recommend you to read the entire mail to understand the process ahead. Once you receive this link, you generally have a stipulated number of days to download the photos before the link expires.
• Each image comes with a unique image number which is very important, especially with respect to sharing your selection with us.
• We suggest you download the images on a desktop or laptop using an internet connection with good speed as the total file size is large and will take time to fully download. Once you download them on your computer, please make sure you save it all on a secure system like a hard drive or a cloud service like google drive. If you transfer them to your mobile device do remember transferring photos to a mobile can change the unique image numbers associated with the original images shared by us which can lead to confusion when you share your selection with us for retouching. Therefore, we strongly recommend you refer to the original image numbers when you share your selection with us to avoid going back and forth.

• Counting from the day you share your selection for retouching, we will take 21 working days to deliver the final images with you.
• We do offer Express Retouching Service to complete your projects in 10 days. Please discuss this service and the costing with us during the shoot if you wish to avail of it. However, we recommend opting for this service only if the need for the retouched images is totally unavoidable as we discourage disrupting the retouching schedule. The Express Retouching Service is also subject to the workload at the said time.
• Albums take two weeks to be made from the delivery of your retouched images.
• We guarantee storing of unretouched original data for 30 days from the day of your shoot. The same goes for retouched images. We request to close your project (retouching) within 6 months from your date of shoot. Projects going beyond 6 months will be considered closed from our end and no refund, exchanges or adjustments will be made.

• Our unretouched images are all high-resolution and of usable and printable quality.
• We create full set ups at the time of the shoot so that not much is left to editing except basic skin touch up, colour and bright correction and minor perfecting of images.
• Size of our original images is anything between 2Mb to 5 Mb.

Our priority is to deliver good quality final images; thus we have set a count on the number of retouched image we offer, differing from package to package. Addition of family sessions, set ups or any other session to the shoot doesn’t result in changes in the number of retouched images, unless expressly discussed and confirmed in writing by us. In case of newborn shoots, digital photos are part of the promised number of retouched images as per your package. Eg, if the package has 2 digitals and 20 retouched photos then the digitals have to be part of the 20 photos selected for retouch and not outside of the selection.

• Through the shoot, on various set ups, we end up clicking images that are similar or are continuous shots. And when we share the original files with you, barring test shots and faulty shots, we share the entire projects with you so that you can select your little one’s best image and expression.
• Our original images are shared only to help you pick the best images. They are not meant to not be part of the deliverables. Our emphasis and focus is always on the output of the final product.
• If you are not able to choose your photos for retouching and request us to make the selection, we will oblige and uphold your request, but as a protocol we will share our selection with you for you to go through. Thereafter, we will need your confirmation and go-ahead on the selection made by us for us to proceed to retouch the images.
• If you wish to get additional images retouched by us, over and above your promised number, please get in touch with us to know more about purchasing the extra images.

• Since we create a complete and fairly flawless set up during the shoot itself, our photo retouching process is limited to:
  • Light, brightness and colour correction
  • Basic skin improvisations (includes removal or small marks, newborn acne, light newborn hair, light greys, etc)
• Since we use proper backdrops and coloured seamless sheets at the time of the photos, we don’t change or replace backgrounds, especially with respect to indoor photos.

• Our logo is vital to the identity of our work, just like the logo on any product. Hence, our retouched images carry our logo which is usually placed in one of the four corners of the image. We make sure the logo doesn’t come in the way or hamper our final images in any way.
• If you wish to have your retouched images without our logo, you can opt for it at an additional charge. You can get in touch with us to know more.
• The images we print or include in the album do not carry our logo.
• Our unretouched images do not carry our logo.

Sharing images on our social media handles is completely our discretion. We don’t share photos from every project on our pages.

If you don’t want us to share yours or your little one’s images on our social media pages, we request you to duly inform us about the same at the time of booking.

You can either come to the studio to personally collect your album or any other product you have purchased from us. If that is not possible, we can deliver it to you with the help of delivery services available. The delivery cost will have to be borne by you. Also, we don’t take responsibility of the product/album once it leaves our premises in full condition.